Contact Us

FAQs

Check out our Frequently Asked Questions to find the answers to some common questions.

Email

Contact us via email with general comments, to inquire about our products and services, for technical support, or to report internet fraud.

Call Us

  • Credit Card Customer Service 888-530-3626
  • Report Lost or Stolen Credit Card 800-444-6938
  • User ID/Password Help or Technical Assistance 877-932-3626
  • Hearing Impaired Customers with TDD Equipment 855-827-9660
  • Request Cardmember Agreement 888-530-3626

Mail

Contact us by mailing correspondence to one of the following addresses:

For credit card payments:

  • Bankcard Payment Processing
    P.O. Box 2557
    Omaha, NE 68103-2557

For all other correspondence and payments:

  • First National Bank of Omaha P.O. Box 3128 Omaha, NE 68103

Accessibility Policy

First National Bank of Omaha is committed to facilitating the accessibility of its websites for all people with disabilities. Through our website redesign, we will be implementing relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.0, Level AA as our web accessibility standard. Our efforts are ongoing and we welcome feedback; comments and concerns should be sent to firstnational@fnni.com or 888-978-5296.